Forum Discussion

athenabeta 's avatar
athenabeta
Explorer | Level 3
3 years ago

Context Menu Not Working after recent update.

I posted the said menu in case it wasn't call "context menu". Anyway, after the big update for macOS, these dropbox menus not working for me. Nothing happened when I clicked on share, copy dro...
desktop
Mac
Setting up the apps
athenabeta 's avatar
athenabeta
Explorer | Level 3
3 years ago

Hi Walter ,

I have look into the discussion and could say that I have no backup and syncing or antivirus 3rd party apps running. I only have Dropbox currently.

I also tried relaunching Finder as well but doesn't solve the problem I'm having.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey athenabeta , would you mind just downloading and running the installer for the most recent version of the Dropbox app to update it, and see if that helps?

  • athenabeta 's avatar
    athenabeta
    Explorer | Level 3
    3 years ago

    Hi Hannah 

    I download and install the most recent version of the app from the link but it doesn't seem to help. The dropbox context menus, aside from setting offline and only, don't work.

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there,

     

    We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further?

     

    Thank you!

  • athenabeta 's avatar
    athenabeta
    Explorer | Level 3
    3 years ago

    Hello Emet, sorry it took so long to reply. I do not mind discussing more thru email.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi athenabeta , can I send you an email, in order for us to have a closer look into this?

  • athenabeta 's avatar
    athenabeta
    Explorer | Level 3
    2 years ago

    Sorry to bring it up again from long absent. I am still having the same problem after several updates later. Only 'Make available offline' is working.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey athenabeta  - sorry to hear about this.

     

    Could you please clarify your device's OS and the version and status of the Dropbox app as shown in your menu bar?

     

    Have you tried reinstalling the app since you first noticed this by the way? 

  • athenabeta 's avatar
    athenabeta
    Explorer | Level 3
    2 years ago

    Hi Walter,

    I've tried reinstalling the app several time since. Right now the app version is 195.4.4995. My OS is macOS Monterey 12.7.4

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional information there athenabeta    

     

    Do you happen to be running any 3rd party apps that might be causing issues like antivirus programs or apps that monitor, sync or backup your files? 

     

    Also, can you clarify what happens when you click on the other options apart from the 'make available offline' one? Are you getting any error or is it just not responding?

  • athenabeta 's avatar
    athenabeta
    Explorer | Level 3
    2 years ago

    I'm not sure about 3rd party apps for sync/backup or monitoriing but I am sure I don't have antivirus program.

     

    When I click on other options the menu closes but nothing else happened. No error popup or anything, just silence.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @athenabeta    

     

    I've informed our Engineering team of your issue and they are investigating. I'll let you know when I have an update.

     

    Thanks,

    Ben

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