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Couldn't Start Dropbox - macOS Monterey
After installing the new macOS Monterey I am getting the below error
Couldn't start Dropbox
This is usually because of a permissions error. Storing your home folder on a network share can also cause an error. For more information, click the help button below.
I tried to remove dropbox using instructions on the website and re-install using advance install and still see the error.
bn.BUILD_KEY: Dropbox
bn.VERSION: 133.4.4089
bn.constants.WINDOWS_SHELL_EXT_VERSION: 51
bn.is_frozen: True
machine_id: 523bf589-eb29-56d6-9beb-1631aa56ce2b
pid: 1077
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='amirnathoo', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Amirali Nathoo', pw_dir='/Users/amirnathoo', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/amirnathoo'
appdata: '/Users/amirnathoo/.dropbox/instance1'
real_path='/Users/amirnathoo/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/amirnathoo/Dropbox'
real_path='/Users/amirnathoo/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'
real_path='/private/var/folders/xq/rpxg71x17dj4ylbw_svqhdjc0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 808, in wrapper
File "dropbox/client/main.pyc", line 6497, in finish_dropbox_boot
File "dropbox/client/message_queue.pyc", line 307, in _wrapped
File "dropbox/client/main.pyc", line 6030, in _init_components_for_account
File "dropbox/client/main.pyc", line 5954, in create_sync_engine
File "dropbox/sync_engine_boundary/factory.pyc", line 226, in make_sync_engine
File "dropbox/sync_engine/nucleus/classic_client/sync_engine.pyc", line 280, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.pyc", line 222, in __init__
File "dropbox/sync_engine/nucleus/classic_client/modern_client/base.pyc", line 152, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 217, in __init__
File "dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.pyc", line 587, in _init_new_engine_locked
File "dropbox/sync_engine/nucleus/thin_client/client.pyc", line 185, in __init__
File "desktop/extensions/nucleus/nucleus_python.pyx", line 76, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing filesystem |>> Attempting to register icons |>> fchflags syscall: _set_hidden |>> Permission denied"
please assist
Hi everyone, with the macOS Monterey update (macOS 12.0 and above), some stricter permissions have been enforced by Apple which have probably led to the issue you are experiencing.
The following steps should help to resolve this behavior:
- Click on the Apple icon in the top left hand corner of your screen
- Select "System Preferences..."
- Then "Security & Privacy"
- Select the Privacy tab
- Select "Full Disk Access"
- Under Dropbox, ensure that all the folders are checked. (To make changes, you will need to click on the lock icon, and enter your macOS password)
- Repeat these steps under 'Files and Folders' and 'Accessibility'
- Once you've completed this, please attempt to restart the Dropbox desktop app
If need be, a reboot of the Mac itself would also help.
91 Replies
Replies have been turned off for this discussion
This worked the full disk access. OMG you are a life saver!!!! jwhite711
It worked for me, try it again.
I've done all of these things, and also have uninstalled and reinstalled the app, but to no avail. It wants to change permissions in a directory that doesn't exist, which is probably why it is crashing.
The advanced re-install from earlier in the thread did the trick for me. Yay!
Official solution nor any of the other offerings does not work on 12.2 for Desktop app crash
Reinstall from Web installers shows not change in Dropbox version and crashes continue
surely for such a huge company that sort of thing would be well tested by the time of a new OS release ?
Why has there NOT been a new version since Monterey release?
Thanks for this - been doing my nut in for weeks - uninstalling / re-installing and nothing.
All sorted by following this 👍🏻
For those of us who cant get a fix working, this was posted recently
Thanks! That's really helpful!
All those were checked. It didn't work for me.
I removed an old home folder which hasn't been used in 2 years, turns out dropbox app data was still stored on this user folder / home directory. I am now unable to run or re-install dropbox, I just get the following popups and messages:
the following folder was removed, the user account no longer exists and hasn't been used in years:
add pw and get this:
I then select the link and get this:
bn.BUILD_KEY: Dropbox
bn.VERSION: 144.4.4491
bn.constants.WINDOWS_SHELL_EXT_VERSION: 52
bn.is_frozen: True
machine_id: de9b9f98-bc2e-5975-b767-aedf8a415ca5
pid: 1792
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Studio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Studio', pw_dir='/Users/Studio', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Studio', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Studio', pw_dir='/Users/Studio', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'benni', '_xgridcontroller', '_xgridagent', '_carddav', '_xcsbuildagent', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'benni', '_xgridcontroller', '_xgridagent', '_carddav', '_xcsbuildagent', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Studio'
appdata: '/Users/benni/.dropbox/instance1'
real_path='/Users/benni/.dropbox/instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/g4/6ff89mzj5v5c_84hvrd2swm80000gn/T'
real_path='/private/var/folders/g4/6ff89mzj5v5c_84hvrd2swm80000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 1247, in safe_makedirs
File "dropbox/fsutil.pyc", line 655, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/benni'During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "dropbox/client/main.pyc", line 7916, in main_startup
File "dropbox/client/main.pyc", line 2778, in initialize
File "dropbox/client/main.pyc", line 1648, in startup_low
File "dropbox/client/main.pyc", line 1256, in safe_makedirs
File "dropbox/fsutil.pyc", line 655, in safe_makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 213, in makedirs
File "os.pyc", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/benni'
