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ChrisJS's avatar
ChrisJS
Helpful | Level 6
7 years ago
Solved

Couldn't start Dropbox - permissions error - Windows 10 update created user.000 folder

Couldn't start dropbox. This is usually because of a permissions error.  Recent Windows 10 update renamed C:/Users/Chris to C:/Users/Chris.000 and created empty C:/Users/Chris.  Dropbox is look...
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  • ChrisJS's avatar
    ChrisJS
    7 years ago

    Hi 

    Another reboot and the test file has appeared on my PC

    Thanks for your help

    Chris

ChrisJS's avatar
ChrisJS
Helpful | Level 6
7 years ago

Hi Lusil 

Thanks for the advice. I had rebooted multiple times. Virus check was switched off (another consequence of the Windows update perhaps). I uninstalled and reinstalled Dropbox and it defaulted to the correct folder C:\Users\Chris.000\Dropbox.

So it now opens OK on Windows - Great.

Unfortunately it is not syncing with the cloud.

I created a new file on my tablet.

Logging into dropbox from Chrome I can see the new file. It does not appear in the Dropbox folder in Windows.

If I edit an existing file on Windows - it does not change in the Cloud. 

 

 

ChrisJS's avatar
ChrisJS
Helpful | Level 6
7 years ago

Hi 

Another reboot and the test file has appeared on my PC

Thanks for your help

Chris

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    That's great to hear, ChrisJS! 

    If you have any other questions in the future, don't hesitate to give us a nudge. In the meantime, have a wonderful day ahead! 

    • stagdancer's avatar
      stagdancer
      Explorer | Level 3
      7 years ago

      Every time Winbdows 10 updates this happens to me.  A reboot was not helpful.  The only solution I have been able to use is a system restore.  Please help!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey stagdancer, sorry to hear that you're also having trouble with this. 

        If you're also getting an error message with a hyperlink, could you please click on it and send me the complete error log? 

        Let me know what you find!

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