Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ChrisJS's avatar
ChrisJS
Helpful | Level 6
7 years ago
Solved

Couldn't start Dropbox - permissions error - Windows 10 update created user.000 folder

Couldn't start dropbox. This is usually because of a permissions error.  Recent Windows 10 update renamed C:/Users/Chris to C:/Users/Chris.000 and created empty C:/Users/Chris.  Dropbox is look...
desktop
Error Messages
Setting up the apps
  • ChrisJS's avatar
    ChrisJS
    7 years ago

    Hi 

    Another reboot and the test file has appeared on my PC

    Thanks for your help

    Chris

ChrisJS's avatar
ChrisJS
Helpful | Level 6
7 years ago

Hi 

Another reboot and the test file has appeared on my PC

Thanks for your help

Chris

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

That's great to hear, ChrisJS! 

If you have any other questions in the future, don't hesitate to give us a nudge. In the meantime, have a wonderful day ahead! 

  • stagdancer's avatar
    stagdancer
    Explorer | Level 3
    7 years ago

    Every time Winbdows 10 updates this happens to me.  A reboot was not helpful.  The only solution I have been able to use is a system restore.  Please help!

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hey stagdancer, sorry to hear that you're also having trouble with this. 

      If you're also getting an error message with a hyperlink, could you please click on it and send me the complete error log? 

      Let me know what you find!

      • stagdancer's avatar
        stagdancer
        Explorer | Level 3
        7 years ago

        Here is the error message.  I keep my downloaded DropBox files on an external drive.  I also disconvered that somehow in the windows update I show in the User files with two of me - one is a new user but has my name on it Deanne - the old one is renamed at Deanne.000

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!