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Forum Discussion
ChrisJS
7 years agoHelpful | Level 6
Couldn't start Dropbox - permissions error - Windows 10 update created user.000 folder
Couldn't start dropbox.
This is usually because of a permissions error.
Recent Windows 10 update renamed C:/Users/Chris to C:/Users/Chris.000 and created empty C:/Users/Chris.
Dropbox is look...
- 7 years ago
Hi
Another reboot and the test file has appeared on my PC
Thanks for your help
Chris
stagdancer
7 years agoExplorer | Level 3
Here is the error message. I keep my downloaded DropBox files on an external drive. I also disconvered that somehow in the windows update I show in the User files with two of me - one is a new user but has my name on it Deanne - the old one is renamed at Deanne.000
Lusil
Dropbox Staff
7 years agoI'm afraid I don't see the error message attached. Could you please send it to me once more?
Thanks again, stagdancer!
- stagdancer7 years agoExplorer | Level 3
I did not attach it. I copied and pasted it right in my reply. Is there some reason you cannot see it?
- stagdancer7 years agoExplorer | Level 3
And I don't know why it says resolved! Booting does nothing to correct anythingf.
- Lusil7 years ago
Dropbox Staff
Thanks for getting back to me, stagdancer.
This thread is marked as solved as the original poster's concern was resolved, in this case, with a reboot.
I understand that a reboot isn't the solution to the behavior you're experiencing and, to have a better look into it, I'd recommend moving this discussion to email.
I was able to locate your support request from my end that you have with a member of my team. I've made sure to pass your comments along to them and they'll get back to you as soon as they have more info on the matter.
Let me know of any updates!
- ChrisJS7 years agoHelpful | Level 6
My original problem was solved by uninstalling Dropbox reinstalling it and following this a reboot sorted out a further issue.
The Windows update creating Chris.000 produced a number of problems for me of which this was one.
Chris
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