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ChrisJS's avatar
ChrisJS
Helpful | Level 6
7 years ago
Solved

Couldn't start Dropbox - permissions error - Windows 10 update created user.000 folder

Couldn't start dropbox. This is usually because of a permissions error.  Recent Windows 10 update renamed C:/Users/Chris to C:/Users/Chris.000 and created empty C:/Users/Chris.  Dropbox is look...
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  • ChrisJS's avatar
    ChrisJS
    7 years ago

    Hi 

    Another reboot and the test file has appeared on my PC

    Thanks for your help

    Chris

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Thanks for getting back to me, stagdancer. 

This thread is marked as solved as the original poster's concern was resolved, in this case, with a reboot. 

I understand that a reboot isn't the solution to the behavior you're experiencing and, to have a better look into it, I'd recommend moving this discussion to email.

I was able to locate your support request from my end that you have with a member of my team. I've made sure to pass your comments along to them and they'll get back to you as soon as they have more info on the matter. 

Let me know of any updates!

ChrisJS's avatar
ChrisJS
Helpful | Level 6
7 years ago

My original problem was solved by uninstalling Dropbox reinstalling it and following this a reboot sorted out a further issue.

The Windows update creating Chris.000 produced a number of problems for me of which this was one.

Chris

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