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Andy Coda's avatar
Andy Coda
Explorer | Level 4
5 years ago
Solved

Couldn't start Dropbox permissions error

Hi,   My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and r...
desktop
Mac
Setting up the apps
sync
  • Здравко's avatar
    Здравко
    5 years ago

    Hi again Andy Coda,

    The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:

    ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A

    Next try fix the problem using following commands:

    sudo chown -R "$USER" /Applications/Dropbox.app
    chmod -R a+r /Applications/Dropbox.app
    chmod -R u+w /Applications/Dropbox.app
    chmod -R go-w /Applications/Dropbox.app

    Execute the first (ls) command again. Is something changed? 🧐

    Hope this helps.

DavidRGenet's avatar
DavidRGenet
Explorer | Level 4
4 years ago

Hey Hannah. That did it! I was wandering around in this area over the weekend on my Mac but did not arrive at this fix. Thanks so much for the excellent support!

 

Dave

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Happy to see it worked, David!

If you need anything else, make sure to give us a shout. 

Have a wonderful week ahead! 🙂

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