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Andy Coda's avatar
Andy Coda
Explorer | Level 4
5 years ago
Solved

Couldn't start Dropbox permissions error

Hi,   My dropbox app won't open at all anymore. I get a Couldn't Open Dropbox message saying it's usually a permissions error. I've been through my shared folders on the webpage and checked and r...
desktop
Mac
Setting up the apps
sync
  • Здравко's avatar
    Здравко
    5 years ago

    Hi again Andy Coda,

    The dummy file you have created seems Ok. That proves the issue is not in your default settings. It appears exactly as has to be. The commands you have executed, as listed, can't be a reason for the issue observed. Still not clear what could be the reason, but let's try fix it by hands. At the beginning what shows the list of troublesome folder? Post the result of:

    ls -al /Applications/Dropbox.app/Contents/Frameworks/DropboxCrashpad.framework/Versions/A

    Next try fix the problem using following commands:

    sudo chown -R "$USER" /Applications/Dropbox.app
    chmod -R a+r /Applications/Dropbox.app
    chmod -R u+w /Applications/Dropbox.app
    chmod -R go-w /Applications/Dropbox.app

    Execute the first (ls) command again. Is something changed? 🧐

    Hope this helps.

joshk90's avatar
joshk90
New member | Level 2
2 years ago

Thank you Megan.

I was able to do an advance re-install and it worked!

 

Can you please advise how to avoid this happening again in the future?

 

Thank you,

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey joshk90, awesome news! 

 

I'm not entirely sure if that was a file permission error, or some temporary issue with the app. 

 

In any case, if you come across something similar in the future, we're one post away. 

 

Have a lovely weekend ahead,enjoy!

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