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New member | Level 2

3 years ago

Couldn't Start Dropbox

After latest Dropbox updates I'm keep getting Couldn't Start Dropbox error no matter what I try as per advise(permissions, run as admin, etc...) including reinstalling dropbox. It worked fine for a d...

New member | Level 2

3 years ago

I saw all those prior to posting this message and although I initially thought this issue could have been caused by windows 10 updates...why Dropbox worked fine after the latest MS windows updates for couple of weeks and just started misbehaving only recently.

My version is bn.BUILD_KEY: Dropbox
bn.VERSION: 177.4.5399

And of course I tried all advice related to Code: 0x80070422 with no luck. I'll try one more time uninstalling/reinstalling Dropbox and see how long will work.

Icon for Dropbox Community Moderator rank

Dropbox Community Moderator

3 years ago

Hey Dave668, can you send me a screenshot of the exact error, please?

Dave668
Helpful | Level 5
3 years ago
bn.BUILD_KEY: Dropbox
bn.VERSION: 177.4.5399
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 1d462455-eec1-4e37-888b-19b43b92ec26
pid: 16136
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\stuar\\AppData\\Local\\Dropbox\\***'
real_path='C:\\Users\\stuar\\AppData\\Local\\Dropbox\\***'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\***\\Dropbox'
real_path='C:\\Users\\**\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\stuar\AppData\Local\Temp
TEMP: C:\Users\stuar\AppData\Local\Temp
tempdir: 'C:\\Users\\stuar\\AppData\\Local\\Temp'
real_path='C:\\Users\\stuar\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5272, in _setup_root_for_account
File "desktop/dropbox/client/features/cloud_files_migration/gating.py", line 29, in should_migrate_to_cloud_files
File "desktop/dropbox/client/installer/win_installer_sparse_msix.py", line 156, in is_sparse_msix_registered
_bowbow.hresult_error: 0x80070422: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
- Megan
  Dropbox Community Moderator
  3 years ago
  Thank you Dave668!
  
  Can you try to follow these steps, and perform an advanced re-install, please?
  - Dave668
    Helpful | Level 5
    3 years ago
    No difference at all, after re-install it's running OK. After a reboot, Dropbox doesn't start, though the service is showing as running, on then launching Dropbox, the same error is produced.
    
    bn.BUILD_KEY: Dropbox
    bn.VERSION: 177.4.5399
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
    bn.is_frozen: True
    machine_id: 1d462455-eec1-4e37-888b-19b43b92ec26
    pid: 6756
    cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    HOME: None
    appdata: 'C:\\Users\\stuar\\AppData\\Local\\Dropbox\\instance1'
    real_path='C:\\Users\\stuar\\AppData\\Local\\Dropbox\\instance1'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    dropbox_path: 'C:\\Users\\stuar\\Dropbox'
    real_path='C:\\Users\\stuar\\Dropbox'
    mode=0o40555 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
    mode=0o100777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\177.4.5399\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
    not found
    parent not found
    TMP: C:\Users\stuar\AppData\Local\Temp
    TEMP: C:\Users\stuar\AppData\Local\Temp
    tempdir: 'C:\\Users\\stuar\\AppData\\Local\\Temp'
    real_path='C:\\Users\\stuar\\AppData\\Local\\Temp'
    mode=0o40777 uid=0 gid=0
    parent mode=0o40777 uid=0 gid=0
    Traceback (most recent call last):
    File "desktop/dropbox/client/main.py", line 5272, in _setup_root_for_account
    File "desktop/dropbox/client/features/cloud_files_migration/gating.py", line 29, in should_migrate_to_cloud_files
    File "desktop/dropbox/client/installer/win_installer_sparse_msix.py", line 156, in is_sparse_msix_registered
    _bowbow.hresult_error: 0x80070422: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

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