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demonhawk's avatar
demonhawk
Helpful | Level 6
9 years ago
Solved

Desktop app crashes in Windows 10 64-bit

My dropbox crashes everytime i click to add my private account into my dropbox. Unistall/reinstall did not solve the problem.
desktop
Setting up the apps
windows
  • demonhawk's avatar
    demonhawk
    9 years ago

    Well, i don't know what u guys did, but it now works! i don't know why or what did the trick, because i did not change anything (?) but that's fine for me now :)

karlchansen's avatar
karlchansen
Explorer | Level 4
8 years ago

This is a PERVASIVE issue.  I can find posts about it all over the internet.

Dropbox used to work just fine for me.  I pay for the terabyte storage.  I pay for Dropbox Team.

 

I have a Lenovo P50 with 64G RAM and dual 2T PCIe NVMe SSDs.  It is a blazingly fast machine.

 

Until the last major Windows 10 update I had no issues with Dropbox.

 

After the last major update the app began hanging during startup.  Hovering over the Dropbox icon pops up the little interface that shows "Starting" as the state of the app.

 

Opening Windows TaskManager shows that Dropbox is consuming 23%-25% of processor time (i.e. one full core on this four core machine.)

 

Observing TaskManager over time shows that the memory used by the Dropbox application climbs until it gets close to 4 gigabytes, at which point the Dropbox app/interface becomes non-responsive.  Sometime thereafter the Dropbox application crashes.

 

I contacted Dropbox support.  They said "remove beta access, download latest release, uninstall & reinstall."

 

I did that.

 

Dropbox behaved exactly ONCE on next system restart, then began the same behavior described above.

 

I disabled auto-start on Dropbox.

 

Same behavior for manual startup.

 

I disabled antivirus and all task backup/mirroring utilities.

 

Same behavior.

 

I have followed the steps in the post about removing entries & folders after uninstall/reboot.

 

Same behavior.

 

THIS IS A CRITICALLY FATAL FLAW IN DROPBOX!

 

IF IT IS NOT FIXED ASAP I WILL BE FORCED TO TAKE MY BUSINESS ELSEWHERE!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey karlchansen, I appreciate all the time you’ve devoted in gathering all that info for us! 
 
Because you’ve mentioned that you’ve already tried to troubleshoot the issue previously, I was able to check back on our system for your open ticket & I could see that your open request has currently reached our higher-level technicians. I’ve made sure to transfer your comments on your existing correspondence there & I’ve increased your support priority internally, so as to expedite matters for oyu. 
 
Please include all relevant details on this email chain, as they have direct access to your account specifics via this channel & the’ll be able to further advise how to best resolve this issue. 
 
I hope that this is helpful to you & I’m always here in case you need further assistance, just let me know on this discussion. Happy Monday! 
  • csornmo's avatar
    csornmo
    Explorer | Level 4
    8 years ago
    Fixed it by changing correct voltage of my RAM memory.

    Wierd that dropbox stopped worked because of that thou. LOL!

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