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Forum Discussion

demonhawk's avatar
demonhawk
Helpful | Level 6
9 years ago
Solved

Desktop app crashes in Windows 10 64-bit

My dropbox crashes everytime i click to add my private account into my dropbox. Unistall/reinstall did not solve the problem.
desktop
Setting up the apps
windows
  • demonhawk's avatar
    demonhawk
    9 years ago

    Well, i don't know what u guys did, but it now works! i don't know why or what did the trick, because i did not change anything (?) but that's fine for me now :)

M_RB's avatar
M_RB
Explorer | Level 3
8 years ago

I do not know if crashing is the correct description as the Dropbox app just closes down.

The dropbox app is using quit a lot of the CPU resources, se below.
System: Fujitsu Celsius H770, i7-7820HQ (4 core / 8 logical processors), 64 GB RAM, 7 TB SSD in total.

Dropbox app version is: 52.4.60

 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
I appreciate the screenshot here M_RB!
 
As I’d like to help you on the matter as much as possible, I’ve made sure to create a Support Request on our system on your behalf (gathering all info you’ve included here), so as to focus on the issue in question based on the info I have on my tools & suggest the most apropriate next steps according to your current setup.
 
Whenever you find some time, please check your inbox for my email & I’ll make sure to promptly follow-up with you from where we’ve left off here. 
 
Thanks again & I’ll be awaiting your next email, so as to move forward on the matter together! 

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