Forum Discussion

Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

Desktop App for Mac not working, stuck in "sync," can't access recent files

My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to insta...
desktop
Dropbox Pro
Error Messages
Mac
Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

Hi @megan - it's been stuck in "syncing" for several days. It's not giving me a number of files, just says "syncing." 

I have no antivirus/firewall/VPN running, have restarted Dropbox 3 times today, and no improvement. Is there anything else I can try? 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Snowdrop and Simple, can you check if the Dropbox app has full disk access by following these steps and let me know if that helps?

  • Snowdrop's avatar
    Snowdrop
    Explorer | Level 3
    3 years ago

    @Hannah - the Dropbox app has full disk access. It's still stuck in "Syncing" without a specific number of files, and I still can't open files from my desktop Dropbox folder (so basically can't do any design or client work at the moment -ARGH!!). This didn't help. Is there anything else I can try? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hmm, try these steps here to fix your hardlinks and permissions and let me know how that goes, please.

      • Snowdrop's avatar
        Snowdrop
        Explorer | Level 3
        3 years ago

        Hannah - fixed the hardlinks and permissions, restarted my computer, and nothing changed - still stuck in "syncing" with no number of files and I still can't open files from my desktop folders. Please advise. 

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