Forum Discussion

Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

Desktop App for Mac not working, stuck in "sync," can't access recent files

My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to insta...
desktop
Dropbox Pro
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hmm, try these steps here to fix your hardlinks and permissions and let me know how that goes, please.

Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

Hannah - fixed the hardlinks and permissions, restarted my computer, and nothing changed - still stuck in "syncing" with no number of files and I still can't open files from my desktop folders. Please advise. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Snowdrop, is it possible that you have more than 300K files in your Dropbox folder, which would be the app's soft limit? If yes, do all these files sync locally? 

     

    Would you mind checking the properties and Get info part of your Dropbox folder, to identify how many files you have there? 

    • Snowdrop's avatar
      Snowdrop
      Explorer | Level 3
      3 years ago

      Hi Megan - I don't see the number of files in "Get Info" - where should I be seeing this? And no, I have all new files set to sync online-only. 

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Sorry for jumping in, Snowdrop. This is where the number of files should be showing. 

         

        Can you right click on your local Dropbox folder again, select “Get info”, and send me a screenshot of what you see? I’d also like to take a look. 

         

        Finally, you mentioned in the beginning that all this started after a recent update. Was it this one perhaps? Has your Dropbox folder been moved to this filepath ~/Library/CloudStorage ever since, and it's still trying to sync?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!