Forum Discussion

Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

Desktop App for Mac not working, stuck in "sync," can't access recent files

My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to insta...
desktop
Dropbox Pro
Error Messages
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Snowdrop, can you go through the app's preferences, find the 'sync' tab and let us know what the location of your Dropbox folder is now?

 

The error message is likely related to that.

Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

Hannah - it is in my main computer folder.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    When you say your main computer folder, it's not under ~/Library/CloudStorage any more - is this correct Snowdrop? 

     

    Could you maybe send us a screenshot of the app's current status in your menu bar? 

     

    As for the missing files you mentioned earlier, could you have a look at your events page and let us know if you see any signs of them there? 

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