Forum Discussion

Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

Desktop App for Mac not working, stuck in "sync," can't access recent files

My Dropbox desktop app (for Mac) hasn't worked since a recent update - I've tried reinstalling Dropbox and no dice. The Dropbox website says I need the Dropbox Update app but I don't see how to insta...
desktop
Dropbox Pro
Error Messages
Mac
Snowdrop's avatar
Snowdrop
Explorer | Level 3
3 years ago

Hannah - it is in my main computer folder.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

When you say your main computer folder, it's not under ~/Library/CloudStorage any more - is this correct Snowdrop? 

 

Could you maybe send us a screenshot of the app's current status in your menu bar? 

 

As for the missing files you mentioned earlier, could you have a look at your events page and let us know if you see any signs of them there? 

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