Forum Discussion

Lukaskotas's avatar
Lukaskotas
New member | Level 2
8 years ago
Solved

Desktop app freezes while opening any file in one folder

Hi guys! I have got a problem with my dropbox. While I want to open any file in one folder in my dropbox app in Windows, it freezes and then drop down. I have tried to restart computer, dropbox and e...
desktop
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey Lukaskotas, 
     
    Welcome to our Forum & thanks for checking in with us here on this inquiry, I'm just checking back with you on the prgress of your inquiry, have you been able to resolve that?  
     
    -Firstly, let’s locate the source of the discrepancy. Can you make sure that you’re running the latest Dropbox version (48.4.58) on your desktop & it’s running correctly in the background (i.e. all Dropbox-related icons are loading correctly for you :white_check_mark:/ :arrows_counterclockwise:)? Also, have you made all latest OS updates locally? 
     
     -Additionally, are you getting any error messages when you’re trying to open your files? I’d appreciate it if you included a screenshot (omitting personal info) of what you’re seeing in your next message here, so that we check the case & send over the most relevant next steps.
     
    I’ll be awaiting your next reply & I’m wishing you a lovely week ahead! 
Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 years ago
Is it just one folder or them all?

What version of the app are you using?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!