Does anyone else get major slow down or freezing with rainbow wheels when dropbox is installed on Mac desktop using Mohave 10.14.3?

Sorry to hear that, LisaM1 , I’ve removed the previous post as the solution. At first, please note that Dropbox offers tech support over the phone for Business teams on Advanced/Enterprise plans. If you're not subscribed to those plans, you can contact us directly by submitting a ticket. You can find more info about the support options and expected response times for your plan here. If you’re not sure which plan you’re currently under, you can find out by going to your Plan tab. In any case, I understand how important this if for you, so I was able to locate your open request from my end and can see that a colleague has already replied to you via email. Please check your inbox for their latest message and don’t hesitate to get back to them with any further questions you may have regarding this. In the meantime, if there is anything else I can help with, please let me know. Thanks in advance!

Dropbox causing Mac desktop to freeze or slow down

14 Replies

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Mark
Super User II
7 years ago
Nothing here....

Which version of Dropbox you on?

Is it a standard install with no symlinks/junctions etc. and on your main internal hard drive?
Lusil
Dropbox Staff
7 years ago
Sorry to hear that, LisaM1.

Additional to what Mark suggests, if you’re experiencing a slow-down on your computer and you’re seeing high CPU/RAM usage, check out this article for some suggestions on how to tackle it.

If you’re still experiencing some trouble, don’t hesitate to get back to us. Let us know of any updates!
LisaM1
Helpful | Level 5
7 years ago
Yes it is a standard install as far as I know...
Lusil
Dropbox Staff
7 years ago
Thanks for getting back to us, LisaM1.

If you’ve checked for what Mark mentions and had a look through the article that I linked above, we’d have to move this discussion to email due to account-specific info that’s needed to further investigate.

For this reason, I was able to locate your ongoing discussion that’s with a member of my team and I can see that they replied to you. I’ve passed your comments along to them, so for any further inquiries regarding this, please don’t hesitate to get back to them via email. Rest assured, they’ll do their best to assist you. :slight_smile:
LisaM1
Helpful | Level 5
7 years ago
Lusil
Actually this has NOT been solved. I have replied to Harley and the Drop Box team a couple of times and have not heard back. I am very confused by the instructions they gave me and am not comfortabel doing without someone to walk me through it. I am hopong Dropbox can call me ( like other tech services do, Apple, sony, Samsung) to walk me through the issue
Lusil
Dropbox Staff
7 years ago
Sorry to hear that, LisaM1 , I’ve removed the previous post as the solution.

At first, please note that Dropbox offers tech support over the phone for Business teams on Advanced/Enterprise plans. If you're not subscribed to those plans, you can contact us directly by submitting a ticket.

You can find more info about the support options and expected response times for your plan here. If you’re not sure which plan you’re currently under, you can find out by going to your Plan tab.

In any case, I understand how important this if for you, so I was able to locate your open request from my end and can see that a colleague has already replied to you via email. Please check your inbox for their latest message and don’t hesitate to get back to them with any further questions you may have regarding this.

In the meantime, if there is anything else I can help with, please let me know. Thanks in advance!
romanianmab
New member | Level 2
7 years ago
i tried to sign onto my drop box account on Safari on my iMac and it is locked up and locked in. everytime i open Safari, it has defaulted to the DropBox website and becomes totally unresponsive. I have to force quit the app.
Lusil
Dropbox Staff
7 years ago
Hey romanianmab,

Initially, please note that, in general, you can change the page to which your browser defaults to when you open it from your browser’s settings. More specifically, you can find more info and relevant steps on how to change Safari’s homepage in this link.

Having said that, could you please provide me with more info on whether you’re able to access your account if you navigate through another browser or through an incognito/private browser?

Let me know what you find!
tw-smith
New member | Level 2
7 years ago
I have an imac 2015, running Mojove, without a problem. Installed Dropbox and entire system would freeze within minutes of boot. I started imac in safe mode.. no problem. Removed Dropbox from login applications and have not turned it on.. and my mac no longer freezes.
I am headed to the solution
tw-smith
New member | Level 2
7 years ago
I don't believe that dropbox should be concerned about which 'plan' their customers are on, when their application is causes macbooks and imacs to crash. This is one of those, 'get in front of it problems'.
Thank you for any help you can provide us.