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RyRy's avatar
RyRy
Helpful | Level 6
2 years ago
Solved

The Dropbox desktop application is causing my Mac to not start up properly

Hi,

Since Monday, my MacBook Pro has been crashing and not starting up properly.

I ended up on the phone to Apple Support, and we isolated the problem, which is ... Dropbox!

I can get my computer to work and not crash only by turning OFF Dropbox running in the background and setting Dropbox to NOT turn on at Login.

IF I then try to use Dropbox through the Finder, I get an alert that Dropbox has turned on opening at login and my computer crashes and won't restart properly until I book in Safe Mode and turn it off again.

Can you please investigate and tell me what to do to fix this?

Apple support noted that this started happening right when they had an OS update, but I have not updated yet.

Many thanks for your help! RyRy

desktop
Mac
  • RyRy's avatar
    RyRy
    2 years ago

    Hi Nancy, thanks for jumping in. Oddly, it looks like everything is working again. Perhaps there was a lag due to reinstalling the macOS .... Thanks for your help! Ry

9 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi RyRy, thanks for bringing this to our attention.

     

    Could you try reinstalling the Dropbox desktop application using this link, without uninstalling it first?

     

    Could you also confirm what Mac OS version you're currently running?

     

    This will help me to assist further!

  • RyRy's avatar
    RyRy
    Helpful | Level 6
    2 years ago

    Thanks for the quick reply, Jay -- I'm using Sonoma 14.6.1

    Should I go ahead with the install without uninstalling first?

    Let me know and I'll give it a try this evening or 1st thing tomorrow.

    All best, RyRy

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the info, please go ahead with the reinstallation without uninstalling the app first, and let me know if this improves.

  • RyRy's avatar
    RyRy
    Helpful | Level 6
    2 years ago

    Hi Jay,

    Thanks for the assist. Unfortunately, my Mac died before I could attempt to install the software and I had to start fresh on a new machine.

    However, I now get a NEW error message: "The application “Dropbox” can’t be opened.".
    My new macbook is running on Sonoma 14.7.
    Can you advise on how to deal with the new error? Thanks! Ryan

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Ryan! Hope you don’t me jump in. Can you post here a full screenshot of the new error you’re getting now? I’ll be able to further help this way.

  • Kim S.36's avatar
    Kim S.36
    New member | Level 2
    2 years ago

    Having the exact same issue with Sonoma 14.6.1.  Can't even get the link you sent above to open!  I'm so frustrated!

  • Kim S.36's avatar
    Kim S.36
    New member | Level 2
    2 years ago

    The hyperlink does not work.  Where Can I go to reinstall the correct app version?

  • Kim S.36's avatar
    Kim S.36
    New member | Level 2
    2 years ago

    Jay can you please send this link again?  It is not working.

     

  • RyRy's avatar
    RyRy
    Helpful | Level 6
    2 years ago

    Hi Nancy, thanks for jumping in. Oddly, it looks like everything is working again. Perhaps there was a lag due to reinstalling the macOS .... Thanks for your help! Ry

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