Forum Discussion

Lukaskotas's avatar
Lukaskotas
New member | Level 2
8 years ago
Solved

Desktop app freezes while opening any file in one folder

Hi guys! I have got a problem with my dropbox. While I want to open any file in one folder in my dropbox app in Windows, it freezes and then drop down. I have tried to restart computer, dropbox and e...
desktop
Setting up the apps
  • Jane's avatar
    Jane
    8 years ago
    Hey Lukaskotas, 
     
    Welcome to our Forum & thanks for checking in with us here on this inquiry, I'm just checking back with you on the prgress of your inquiry, have you been able to resolve that?  
     
    -Firstly, let’s locate the source of the discrepancy. Can you make sure that you’re running the latest Dropbox version (48.4.58) on your desktop & it’s running correctly in the background (i.e. all Dropbox-related icons are loading correctly for you :white_check_mark:/ :arrows_counterclockwise:)? Also, have you made all latest OS updates locally? 
     
     -Additionally, are you getting any error messages when you’re trying to open your files? I’d appreciate it if you included a screenshot (omitting personal info) of what you’re seeing in your next message here, so that we check the case & send over the most relevant next steps.
     
    I’ll be awaiting your next reply & I’m wishing you a lovely week ahead! 
GD116's avatar
GD116
Explorer | Level 3
6 years ago

Hi, I have exactly the same problem. Did you find a solution to yours?

I can open all Dropbox files from the desktop app, but when I try to open any folder or file in Windows explorer, it freezes.

I have Windows 10 on a Surface Pro laptop.

Anyone could help?

(I tried reinstalling dropbox, but no change.)

Thanks.

Guy

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi GD116; thanks for joining our Community and sorry to hear you're also having this issue.

     

    Assuming that your device's OS is up to date and since re-installing didn't improve things at all for you, the next step here would be a clean, advanced re-install. 

     

    Can you give it a go and let us know if it helped at all?

     

    Thanks! 

    • GD116's avatar
      GD116
      Explorer | Level 3
      6 years ago

      Thank you very much for your reply. However, I did the step you suggested and it did not help.

      (I uninstalled, rebooted, then looked for the folders to delete in the specidied locations - there were not there anyway - then I reinstalled. ) But exactly the same issue has remained. When I click in file explorer any file in the dropbox folder (or any subfolder), it just freezes. I don't have a problem accessing the files from the Desktop app.

      I use  Microsoft Surface, Windows 10 Home, Version 1909.

      Would be grateful for further help.

      Many thanks,

      Guy

      • TFPC's avatar
        TFPC
        New member | Level 2
        6 years ago

        I have the same problem, did anybody found the issue/solution ?

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