Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

DrMosley87's avatar
DrMosley87
Explorer | Level 4
6 months ago

Desktop app stuck on "Connecting Components" during an update on macOS

Yesterday the Dropbox app notified me it needed to change locations on my Mac from Favorites to Locations. I left it running over night and it still wasn't done. I quit the application, uninstalled a...
desktop
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Thanks for bringing this to our attention, DrMosley87.

Are you still having this issue or did the app finish the update?

Can you also simply hover over the Dropbox icon in your menu bar, without clicking on it, and let me know what you see?

Thanks in advance.

  • DrMosley87's avatar
    DrMosley87
    Explorer | Level 4
    6 months ago

    Hi Hannah,

    Yes, I am still having this issue, unfortunately and I've left it running since my post. Here's a screenshot of what happens when I hover my mouse over the icon.

     

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Hi from me too, DrMosley87! I’ve gone ahead and logged a ticket for you. 

      Please check your Dropbox email address and respond to it; we can check this further then.

      • DrMosley87's avatar
        DrMosley87
        Explorer | Level 4
        6 months ago

        HiNancy​ , I just sent my reply. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!