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LisaCadiz's avatar
LisaCadiz
Explorer | Level 3
2 years ago
Solved

Desktop app won't install - installer just closes during the installation process

I download the installer.  It asks if the app has my permission to be installed.  I say yes.  It runs and looks fine with the bar moving across and everything and then it just closes.
desktop
Install
  • Mark's avatar
    Mark
    2 years ago

    Did you already have Dropbox installed? If so that is what usually happens if its an update. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Did you already have Dropbox installed? If so that is what usually happens if its an update. 

  • LisaCadiz's avatar
    LisaCadiz
    Explorer | Level 3
    2 years ago

    yes, I did.  

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey LisaCadiz, thanks for reaching out to us.

       

      To check if the Dropbox app has finished installing or reinstalling, try to look for a small Dropbox icon in your system tray/menu bar; do you see one?

       

      If you do, what do you see when hovering over it with your mouse?

      • LisaCadiz's avatar
        LisaCadiz
        Explorer | Level 3
        2 years ago

        I’m fixed now. It looks like it was installed. All the it would not open. I uninstalled and then tried the off-line installation and that worked

  • LisaCadiz's avatar
    LisaCadiz
    Explorer | Level 3
    2 years ago

    it showed dropbox in the application applications, but as I said, it wasn’t loaded. I uninstalled what was there. I downloaded the off-line installation and that !  Thanks very much to everyone for your suggestions

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