Having issues reinstalling Dropbox on Mac OS

Hi salsamaster, thanks for posting today!

For security, we're unable to view external sites such as pastebin. 

Could you copy and paste the text in your log (and not attach the actual file itself) in your next reply in order for us to look into this in more detail?

This will help me to assist further!

Jay​ unfortunately every time I try to post it, I get "7 5 5 is not allowed in the community. Remove it and try again." That's why I had to put a space between the numbers. 

That's interesting to note! Could you try posting the log again, but remove any mention of the 755 (since there is probably that number in the log somewhere).

I replaced the number with ~~~, here you go!

bn.BUILD_KEY: Dropbox
bn.VERSION: 238.4.6305
bn.constants.WINDOWS_SHELL_EXT_VERSION: 88
bn.is_frozen: True
machine_id: 30af6c8f-f647-5e59-a792-175fe003bad6
pid: 6398
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='therese', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='T', pw_dir='/Users/therese', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='therese', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='T', pw_dir='/Users/therese', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
     real_path='/'
               mode=0o40~~~    uid=0    gid=0
     parent    mode=0o40~~~    uid=0    gid=0
HOME: '/Users/therese'
appdata: '/Users/therese/.dropbox/instance1'
         real_path='/Users/therese/.dropbox/instance1'
                   mode=0o40700    uid=501    gid=20
         parent    mode=0o40~~~    uid=501    gid=20
dropbox_path: '/Users/therese/Library/CloudStorage/Dropbox'
              real_path='/Users/therese/Library/CloudStorage/Dropbox'
                        mode=0o40~~~    uid=501    gid=20
              parent    mode=0o40~~~    uid=501    gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
                          mode=0o100~~~    uid=501    gid=20
                parent    mode=0o40~~~    uid=501    gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
                          not found
                parent    not found
tempdir: '/var/folders/8l/vxg5jstx6m32nv5cl9yfm26m0000gn/T'
         real_path='/private/var/folders/8l/vxg5jstx6m32nv5cl9yfm26m0000gn/T'
                   mode=0o40700    uid=501    gid=20
         parent    mode=0o40~~~    uid=501    gid=20
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 7104, in _setup_root_for_account
  File "desktop/dropbox/client/main.py", line 7438, in _get_root_for_account
  File "desktop/dropbox/sync_root/helpers.py", line 594, in get_root_for_account
  File "desktop/dropbox/foundation/futures/basic.py", line 938, in result
  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
  File "desktop/dropbox/db_thread.py", line 100, in run
  File "<string>", line 1, in _x__db_thread__sleep_thread
  File "desktop/dropbox/db_thread.py", line 39, in set_name_and_run
  File "../mac_arm64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
  File "desktop/dropbox/foundation/runtime/__init__.py", line 730, in decorated
  File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 169, in _run
  File "desktop/dropbox/foundation/futures/basic.py", line ~~~, in set_result
  File "desktop/dropbox/foundation/futures/basic.py", line 718, in _on_post
  File "desktop/dropbox/foundation/futures/basic.py", line 1118, in _stage1
  File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callback
  File "desktop/dropbox/foundation/futures/helpers.py", line 527, in <lambda>
  File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 595, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/d56fa57d-8c9b-4b1c-9260-fd254a1df5eb’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/d56fa57d-8c9b-4b1c-9260-fd254a1df5eb’., NSUnderlyingError=0x600002295980 {Error Domain=NSFileProviderErrorDomain Code=-2012 "(null)"}}

Hey salsamaster, thanks for the error log.

This issue usually gets resolved by restarting the Dropbox app; if you quit it and then relaunch it, does it help at all?

No, I tried it a couple of times and then restarted my computer and tried it, and it still didn't work. 

I see, thanks for the update, salsamaster.

Since the issue persists, check whether you have a copy of the Dropbox.app file on your computer in these locations:

1. /Applications
2. ~/Library/Application Support/Dropbox

• If you see this file in both locations, delete the file in the second location(~/Library/Application Support/Dropbox).
• If you see the file in the second location but not in the first, move the file to the first location(/Applications).

       3. Restart the Dropbox desktop app.

I didn't see any duplicates, but I did just restart the app and it looks like it's okay now!

Hi salsamaster, thanks for the reply. 

Feel free to reach out to us again if you experience the same issue again.