Forum Discussion

Sheldon L's avatar
Sheldon L
Explorer | Level 3
2 years ago

Desktop app won't open in Mac Big Sur, stuck on "starting".

I never had a problem before. The desktop app now gets stuck while opening. I wiped all related files from the app and reinstalled. No change. I made sure I had nothing blocked from internet access, ...
desktop
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the report. We're currently experiencing issues with the Dropbox desktop application, and are working on a fix at this time.

Sheldon L's avatar
Sheldon L
Explorer | Level 3
2 years ago

It would have been nice if I was told that in the beginning instead of making me think that I did something wrong and running me around in circles.  I haven't used the dropbox app for about a month. How long has this problem existed?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!