Forum Discussion

Sheldon L's avatar
Sheldon L
Explorer | Level 3
2 years ago

Desktop app won't open in Mac Big Sur, stuck on "starting".

I never had a problem before. The desktop app now gets stuck while opening. I wiped all related files from the app and reinstalled. No change. I made sure I had nothing blocked from internet access, ...
desktop
Mac
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the report. We're currently experiencing issues with the Dropbox desktop application, and are working on a fix at this time.

Sheldon L's avatar
Sheldon L
Explorer | Level 3
2 years ago

Is there an older build that I can use for Mac BIG SUR OS11.7 ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    The issues we've had back should've been resolved. Are you still experiencing issues on your device? 

    • Sheldon L's avatar
      Sheldon L
      Explorer | Level 3
      2 years ago

      Yes. Still stuck on "starting."

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        When you reinstalled the app originally, did you perform an advanced reinstallation? 

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