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amgleft's avatar
amgleft
New member | Level 2
2 hours ago

Desktop app won't open on Mac and it's giving an error

I can't get the desktop app to open and connect to my account. I downloaded the app again and reinstalled, but it still won't open. Here is the error text:

bn.BUILD_KEY: Dropbox

bn.VERSION: 243.4.6956

bn.constants.WINDOWS_SHELL_EXT_VERSION: 90

bn.is_frozen: True

machine_id: 4daa95c8-e24b-5344-97c7-1a69e936c1ed

pid: 93326

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='amgleft', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Anthony Garcia', pw_dir='/Users/amgleft', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='amgleft', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Anthony Garcia', pw_dir='/Users/amgleft', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Users/amgleft'

appdata: '/Users/amgleft/.dropbox/instance5'

real_path='/Users/amgleft/.dropbox/instance5'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: '/Users/amgleft/Library/CloudStorage/Dropbox'

real_path='/Users/amgleft/Library/CloudStorage/Dropbox'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/df/zvl54z795vjg4zyhbg0jtnwm0000gn/T'

real_path='/private/var/folders/df/zvl54z795vjg4zyhbg0jtnwm0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 7228, in _setup_root_for_account

File "desktop/dropbox/client/main.py", line 7573, in _get_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 594, in get_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 934, in result

File "../mac_arm64_dropbox_virtual_env/lib/python3.11/threading.py", line 1002, in _bootstrap

File "../mac_arm64_dropbox_virtual_env/lib/python3.11/threading.py", line 1045, in _bootstrap_inner

File "desktop/dropbox/db_thread.py", line 100, in run

File "<string>", line 1, in _x__db_thread__sleep_thread

File "desktop/dropbox/db_thread.py", line 39, in set_name_and_run

File "../mac_arm64_dropbox_virtual_env/lib/python3.11/threading.py", line 982, in run

File "desktop/dropbox/foundation/runtime/__init__.py", line 731, in decorated

File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 169, in _run

File "desktop/dropbox/foundation/futures/basic.py", line 751, in set_result

File "desktop/dropbox/foundation/futures/basic.py", line 714, in _on_post

File "desktop/dropbox/foundation/futures/basic.py", line 1114, in _stage1

File "desktop/dropbox/foundation/futures/basic.py", line 451, in _then_callback

File "desktop/dropbox/foundation/futures/helpers.py", line 527, in <lambda>

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 607, in _get_mount_path

dropbox.mac.internal.MacError: [Errno 4097] Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.FileProvider" UserInfo={NSDebugDescription=connection to service named com.apple.FileProvider}

 

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Welcome to our Community, amgleft, and thanks for bringing this to our attention.

    Can you please try these steps here and perform an advanced reinstall of the Dropbox app, to see if that helps?

    Keep me posted.

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