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amgleft
2 hours agoNew member | Level 2
Desktop app won't open on Mac and it's giving an error
I can't get the desktop app to open and connect to my account. I downloaded the app again and reinstalled, but it still won't open. Here is the error text:
bn.BUILD_KEY: Dropbox
bn.VERSION: 243.4.6956
bn.constants.WINDOWS_SHELL_EXT_VERSION: 90
bn.is_frozen: True
machine_id: 4daa95c8-e24b-5344-97c7-1a69e936c1ed
pid: 93326
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='amgleft', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Anthony Garcia', pw_dir='/Users/amgleft', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='amgleft', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Anthony Garcia', pw_dir='/Users/amgleft', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/amgleft'
appdata: '/Users/amgleft/.dropbox/instance5'
real_path='/Users/amgleft/.dropbox/instance5'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/amgleft/Library/CloudStorage/Dropbox'
real_path='/Users/amgleft/Library/CloudStorage/Dropbox'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/df/zvl54z795vjg4zyhbg0jtnwm0000gn/T'
real_path='/private/var/folders/df/zvl54z795vjg4zyhbg0jtnwm0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 7228, in _setup_root_for_account
File "desktop/dropbox/client/main.py", line 7573, in _get_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 594, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 934, in result
File "../mac_arm64_dropbox_virtual_env/lib/python3.11/threading.py", line 1002, in _bootstrap
File "../mac_arm64_dropbox_virtual_env/lib/python3.11/threading.py", line 1045, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 100, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 39, in set_name_and_run
File "../mac_arm64_dropbox_virtual_env/lib/python3.11/threading.py", line 982, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 731, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 169, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 751, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 714, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1114, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 451, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 527, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 607, in _get_mount_path
dropbox.mac.internal.MacError: [Errno 4097] Error Domain=NSCocoaErrorDomain Code=4097 "connection to service named com.apple.FileProvider" UserInfo={NSDebugDescription=connection to service named com.apple.FileProvider}
1 Reply
- Hannah2 hours ago
Dropbox Community Moderator
Welcome to our Community, amgleft, and thanks for bringing this to our attention.
Can you please try these steps here and perform an advanced reinstall of the Dropbox app, to see if that helps?
Keep me posted.
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