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timjones514's avatar
timjones514
New member | Level 2
1 month ago
Solved

Desktop application fails to launch only when connected to the internet

Application Affected Dropbox for Windows Device Lenovo Yoga Operating System/Browser (if using the web) Windows 11 The Dropbox application will only open if I am not connected to the internet....
desktop
windows
  • timjones514's avatar
    timjones514
    1 month ago

    Have figured this one out.  The VPN application Astrill was causing it, so if you hear this issue described again it's likely a VPN causing it.  Similar to, but not the same problem as, this one: 

    https://www.dropboxforum.com/discussions/101001016/dropbox-and-vpn-connection-in-china-/845459

timjones514's avatar
timjones514
New member | Level 2
1 month ago

The system tray icon will only appear if I launch the program while I do not have an internet connection. As soon as the computer connects to the internet, Dropbox's processes close without producing an error message. The folder is never visible because I cannot get the setup process to start, since it closes on launch.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for the update, Tim.

How about when connecting to a completely different network, would that be something you can possibly try?

  • timjones514's avatar
    timjones514
    New member | Level 2
    1 month ago

    Using a wired connection into the computer which is in a completely different IP block on my institution's network produces the same result.

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