Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

timjones514's avatar
timjones514
New member | Level 2
1 month ago
Solved

Desktop application fails to launch only when connected to the internet

Application Affected Dropbox for Windows Device Lenovo Yoga Operating System/Browser (if using the web) Windows 11 The Dropbox application will only open if I am not connected to the internet....
desktop
windows
  • timjones514's avatar
    timjones514
    1 month ago

    Have figured this one out.  The VPN application Astrill was causing it, so if you hear this issue described again it's likely a VPN causing it.  Similar to, but not the same problem as, this one: 

    https://www.dropboxforum.com/discussions/101001016/dropbox-and-vpn-connection-in-china-/845459

timjones514's avatar
timjones514
New member | Level 2
1 month ago

Have figured this one out.  The VPN application Astrill was causing it, so if you hear this issue described again it's likely a VPN causing it.  Similar to, but not the same problem as, this one: 

https://www.dropboxforum.com/discussions/101001016/dropbox-and-vpn-connection-in-china-/845459

Theresa's avatar
Theresa
Icon for Community Manager rankCommunity Manager
1 month ago

Hi there timjones514​ , and welcome to the Dropbox Community! 😊

I’m Theresa 👩‍💻, one of the community managers here at Dropbox HQ. It’s great to have you here, and I am glad to see your issue has been resolved.

Thanks so much for coming back to update the thread... it really helps others who might run into the same behavior with the desktop app.

I’d love to know - how do you usually use Dropbox? Whether it’s for work, backups, syncing across devices, or something else entirely, I always enjoy hearing how people make Dropbox part of their day-to-day.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!