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Forum Discussion

moots's avatar
moots
New member | Level 2
3 months ago

Desktop folders are unavailable and switched to aliases after deleting the Dropbox app on Mac

I had deleted dropbox off of my MacBook because I was having some glitches with my files and wanted to redownload it. I had continued to save files in my folders saved on my computer that had previou...
desktop
Dropbox Backup
File access
Mac
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi there, moots​, thanks for posting to the Dropbox Community.

Did you have the time to check what Mark suggested?

You also mentioned the following:

I can't save anything on my desktop or download the dropbox app either

Can you let me know why that is? Are you getting some kind of error message? If so, please send a screenshot, so we can take a look.

Thanks!

moots's avatar
moots
New member | Level 2
3 months ago

Hi Hannah,

I just responded to Mark's message - unfortunately I can't find the dropbox folder, it isn't coming up on my search... It isn't letting me save anything on my desktop/downloads because the folders are "locked" and are alias folders. It says that it can't find the original folder. Screenshot attached. 

Any ideas would be so so appreciated!

 

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey moots, let me jump in here, too. 

    Can you also visit your Dropbox Backups page online, and send me a full screenshot of what you see there?

    If you open the Trash folder on your local device, can you see your deleted Dropbox folder, along with your missing computer folders?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey moots, sorry for the nudge. I just wanted to make sure you didn’t miss my previous post.

    Let me know, if you need more help.

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