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Difficulty moving dropbox folder to selected location
Dropbox Version: 164.3.7907
OS: Windows 10
Issue: I am attempting to move my dropbox folder location from my D drive to my J drive
I used the "Move..." function
The process began...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi HAL900O, thanks for bringing this to our attention.
According to the Dropbox desktop application preferences, where is the current location of the Dropbox folder? Do the sync icons appear in the old or new location?
Have you allowed time for the move to be completed fully?
This will help me to assist further!
Thank you for your reply
According to the Dropbox desktop application preferences, where is the current location of the Dropbox folder?
The Dropbox desktop application preferences indicate the location of the Dropbox folder as the pre-existing folder on the original drive. The D drive. The one I had told it to migrate FROM.
Do the sync icons appear in the old or new location?
Sync icons appear in the old AND new locations, but only the OLD location has the Dropbox icon superimposed on the folder icon.
Have you allowed time for the move to be completed fully?
Absolutely. I began the process on Friday. Didn't check on it until Saturday night. The transfer was no longer running at that time even though it had only copied 904Gb out of 1.4Tb. I did not take any action to terminate the action and it is now Monday. I think it is fair to rule out impatience as the issue.
Also, at the risk of repeating myself, I cannot simply run the MOVE command again to complete the process. It aborts with the message that a Dropbox folder already exists in that location.
I am tempted to re-format the destination drive (to make very very sure I leave no trace of the unsuccessful transfer) and run it again. I would obviously rather not do so. I have already tied up my computer transferring almost 1Tb and it would be a big waste of time to re-do it. Also, without knowing why it failed or at least having knowledgeable guidance, I may well face the same problem even after duplicating all the time and effort.
I eagerly await your advice.
Thank you
David
- Hannah
Hey HAL900O, sorry to jump in here.
What is the current sync status of the Dropbox app? You can see that by hovering over the Dropbox icon in your system tray.
And can you please also send us a couple of screenshots showing a Dropbox folder in both locations, along with the syncing icons?
Hannah
Thank you for the reply.
Recap and update:
I was trying to use Dropbox to migrate my files from one dedicated drive on my computer to another one, recently installed for this purpose. The process died partway through with approximately 1tb of files transferred.
I attempted to execute the move command a second time but received the error message that a dropbox folder already existed at the destination.
I sought guidance.
I was impatient to get the process complete, as it was impairing my workflow.
When I didn't receive a solution quickly (no reflection on dropbox or the community), I gave up on waiting, wiped the destination drive and re-started the process.
I received the same result - the process died partway through.
I then gave up on using dropbox to migrate the files and I am now in the process of transferring the files directly via Windows.
I am using COPY rather than MOVE in order to reduce the risk of data loss.
If/when the migration is completed, I plan to (hopefully) reset the dropbox pointer to the new location and wipe the old drive.
I believe/hope that the online copy of my files will update any files that were altered during the period of the migration.
We'll see what happens. I'll post again if I have difficulty with that plan.
Thanks again.
