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Stuwhitt's avatar
Stuwhitt
Helpful | Level 6
2 years ago
Solved

Downgraded from File Provider after signing out then back in to the app

Upgraded!!! my Dropbox installation on my work M1 MacBook Pro to the File Provider version, the app had a Beta badge in the top left which was downloaded from the link on the DropBox website.

So far so good, the folder structure was replicated in the cloudstorage folder in the library, however there were no files or placeholders, even in subfolders. 

Tried uninstalling and reinstalling Dropbox with no joy. 

Finally signed out and signed in again, and then the old app and file structure is recreated, what a mess, I now have files all over the place. 

 

Mac OS 13.4.1 Ventura

desktop
Dropbox Plus
Mac
Setting up the apps
  • Stuwhitt's avatar
    Stuwhitt
    2 years ago

    I have now left the Mac running and the file provider appears to be working now, the beta badge has reappeared on the app, the app version is V180.4.4912

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  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Stuwhitt,

     

    Nice to hear from you in the Community!

     

    Let's get to the bottom of the folder structure issue for you.

     

    You signed out from the app, which must have caused a clean slate as far as the configurations go.

     

    That would be why you went back to the previous layout.

     

    Do you see a prompt to opt back in again to the File Provider update, now?

     

    The files will be re-indexed automatically in due course.

     

    In the meantime, check here: https://www.dropbox.com/events — unless files were deleted, let the app continue indexing.

     

    What does the sync status message say?

    • Stuwhitt's avatar
      Stuwhitt
      Helpful | Level 6
      2 years ago

      The prompt to upgrade to file provider is back, previously the app was stuck on indexing

      • Stuwhitt's avatar
        Stuwhitt
        Helpful | Level 6
        2 years ago

        I have now left the Mac running and the file provider appears to be working now, the beta badge has reappeared on the app, the app version is V180.4.4912

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