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SamuelMelle's avatar
SamuelMelle
Explorer | Level 3
4 years ago
Solved

Drobox client open but won't start (Stuck in a loop)

Hello, I really need your help with this problem I have on Windows 10 ( Build 19044.2130) with Dropbox (Version 159.4.5870)!   Since a week, when I start my PC regularly I usually get a massage fro...
desktop
Dropbox Basic
Install
windows
  • Walter's avatar
    Walter
    4 years ago

    Hey SamuelMelle, sorry to hear about this.

     

    Could you download and install the latest, stable version of the desktop app from this page and let me know how it goes?

SamuelMelle's avatar
SamuelMelle
Explorer | Level 3
4 years ago

Hi, I already did that multiple times. With the normal installer, as well as with the offline installer (x64). Nothing fixed the issue. Right now it seems to work again (I changed nothing). Let's just wait and hope for the best. If the problem recures I will reinstall Dropbox with the installer from the link you sent me. I'll keep you updated!

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

I'm glad to hear that it  works now SamuelMelle - thanks for keeping me in the loop too.

 

Let us know if anything else comes up!

  • SamuelMelle's avatar
    SamuelMelle
    Explorer | Level 3
    4 years ago

    So the problem did come back. I uninstalled Dropbox and installed the version you linked me. It did not fix the problem.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi SamuelMelle! I hope you’re doing well. 

       

      Just to clarify, does this issue occur every time you restart your device? Also, do you keep receiving the same "Dropbox has unexpectedly quit” error, even now? 

       

      Can you please check all the info provided here, and let me know if any of it seems to help?

      • SamuelMelle's avatar
        SamuelMelle
        Explorer | Level 3
        4 years ago

        Hi, right now it seems to work again after installing the version provided by you. It stopped crashing and it starts and syncs normally. Thank you very much! 

        I will mark this post as solved until the error comes back. If that happened I will reply to your last comment. Thank you in advance and I hope the error won't come back again!

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