Forum Discussion

Julia Pavlova's avatar
Julia Pavlova
Explorer | Level 4
4 years ago

Dropbox and mobile app issue: opening a folder via Dropbox paper app doesn't show its content

Hey, Community, For two months now I experience a "bug" when trying to view a dropbox file folder via Dropbox paper app on any mobile device. The folder is newly added on Dropbox and linked to the ...
Dropbox Basic
Dropbox Paper
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Julia, I hope you don’t mind me jumping in. 

 

Do you mind sharing the app version of the Paper app you’re using on your mobile device? Also, what’s the OS version of the mobile device on which you’re having this issue?

 

Thanks!

Julia Pavlova's avatar
Julia Pavlova
Explorer | Level 4
4 years ago
Sure thing, Nancy!
Dropbox paper app version 304.1
Dropbox app version 306.2.2
Phone OS: Android & EMUI (Huawei p20 pro)
Hope this helps,
Julia
    • Julia Pavlova's avatar
      Julia Pavlova
      Explorer | Level 4
      4 years ago

      Hi Jay,

      Did this few times already and again just now.

      Uninstalled both Dropbox app and Dropbox paper app.

      Reboot phone.

      Installed again both apps.

      Access Dropbox app and get the same result: creates new untitled paper

      Access Dropbox paper app and get the same result: creates new untitled paper.

      Total devices linked: 2

      Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

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