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Dropbox Android app not updating Word files
I posted this before, but can't find it.
Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old versions. Sometimes, only, when I edit the file in word, and then go to Dropbox and open the file, I get a note saying this file has changed, refresh, but even when I do, the changes don't appear in the file in dropbox. Coincidentally or not, now when I open a Dropbox file in word, the title appears in word with numbers and percentage signs mixed in, specifically %2025. Thanks for your help.
Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old versions. Sometimes, only, when I edit the file in word, and then go to Dropbox and open the file, I get a note saying this file has changed, refresh, but even when I do, the changes don't appear in the file in dropbox. Coincidentally or not, now when I open a Dropbox file in word, the title appears in word with numbers and percentage signs mixed in, specifically %2025. Thanks for your help.
- Yes. And now I've also figured out that by closing the open Dropbox app in 'open apps' and then reopening dropbox, the updated file appears. Thx.
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I tried, but haven't heard back. Check the ticket #. Once I forward the original gmail to me from Jake to my Hotmail and then reply per his instructions, it only replies back to me at Gmail. Here's the reply back address if it helps.
- Megan
Dropbox Community Moderator
Hi @dluptonmd, have you also responded, and communicated that to the email itself?
Keep in mind, that I don't have a direct line of communication with Jake, in order to inform him about that.
- This is for Jake regarding his Jan 9 email. When I forward your email from Gmail to Hotmail and then reply back, it only goes back to my Gmail. There is no way I can see to reply back to you on the thread from my Hotmail address. There are no prompts, as you suggested. Please follow up.
- I don't have any emails with any threads. Once I forwarded Gmail to Hotmail and replied back to gmailper instructions, the email disappeared. Please have the agent email me again or respond here in this thread. Thx.
- I see no reply from Jake as email 1.6.23 1am refers me to.
- So far as I can see, there is no way to forward your mail sent to my Gmail to my Hotmail and then reply back all from Hotmail to the original Gmail from you and get that reply to successfully reach you. At least, you have not indicated you have received any replies. You need to reach out to me at my Hotmail address which you have through previous correspondence and which is also the email linked to my Dropbox app. Thx.
- I did but got no response. Can someone prompt him or someone else there to respond. Or can you make a new referral to that section/team, and have them review the thread, and respond. The problem persists. This is a very frustrating issue since I use Dropbox 20 hours a week. Thx.
- Jay
As the ticket is with a specialist team, you'd need to reply to their email directly for further assistance on this matter. They'll be able to respond via email with more information.
