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Dropbox Android app not updating Word files
I posted this before, but can't find it.
Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old versions. Sometimes, only, when I edit the file in word, and then go to Dropbox and open the file, I get a note saying this file has changed, refresh, but even when I do, the changes don't appear in the file in dropbox. Coincidentally or not, now when I open a Dropbox file in word, the title appears in word with numbers and percentage signs mixed in, specifically %2025. Thanks for your help.
Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old versions. Sometimes, only, when I edit the file in word, and then go to Dropbox and open the file, I get a note saying this file has changed, refresh, but even when I do, the changes don't appear in the file in dropbox. Coincidentally or not, now when I open a Dropbox file in word, the title appears in word with numbers and percentage signs mixed in, specifically %2025. Thanks for your help.
- Yes. And now I've also figured out that by closing the open Dropbox app in 'open apps' and then reopening dropbox, the updated file appears. Thx.
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- I don't see any replies. Jake did not reply to my last email. Problem still exists. Please have Jake or someone review and follow up. It seems I am unable to open a new ticket per Jake's request because of my membership status. And forwarded email per his instructions will not apparently reply back to dropbox. Thx.
- I just replied to the email. Hope you got it. Thx
- Hannah
Dropbox Community Moderator
Not to worry, @dluptonmd, I just sent you an email, so we can continue looking into this internally.
Just make sure to get back to me, when you can.
- It's NOT sorted out. The files should show the updates without my having to close and reopen the app every time I make an edit. Sometimes I forget, and then I wind up reviewing an old version of the file.
- Actually Hannah's post was an old one. My mistake. But per my reply to her, I've figured out that by closing the Dropbox app in the 'open apps' drawer, and then reopening the Dropbox app, I can get all updated files to appear with their most current edits. Thx.
- Yes See my reply to Hannah who sent me the same message.
- Yes. And now I've also figured out that by closing the open Dropbox app in 'open apps' and then reopening dropbox, the updated file appears. Thx.
- Need help with this issue. Now I got a notice, 'The app has a bug. Clear cache.' I have done so, and uninstalled and reinstalled app, but no resolution. Files ARE synced after edits, but the old version still appears in Dropbox. When I open the file with word the new version appears in word. I can get the new version to appear in Dropbox by turning phone off and then on, by signing out of Dropbox and then signing in, by changing the title of the file and then opening it. STRANGE. If this problem persists, I obviously have to switch to another cloud storage. Thx.
