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Dropbox Android app not updating Word files
I posted this before, but can't find it.
Dropbox android app not showing changes to my files. When I open the file with the word app, the changes appear, but if, I dont, I'm reading old version...
- Yes. And now I've also figured out that by closing the open Dropbox app in 'open apps' and then reopening dropbox, the updated file appears. Thx.
Need help with this issue. Now I got a notice, 'The app has a bug. Clear cache.' I have done so, and uninstalled and reinstalled app, but no resolution. Files ARE synced after edits, but the old version still appears in Dropbox. When I open the file with word the new version appears in word. I can get the new version to appear in Dropbox by turning phone off and then on, by signing out of Dropbox and then signing in, by changing the title of the file and then opening it. STRANGE. If this problem persists, I obviously have to switch to another cloud storage. Thx.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey dluptonmd , sorry to hear you're still having issues with this.
May we reach out via email to have a further look internally at this point?
- Yes. And now I've also figured out that by closing the open Dropbox app in 'open apps' and then reopening dropbox, the updated file appears. Thx.
- Yes See my reply to Hannah who sent me the same message.
- Actually Hannah's post was an old one. My mistake. But per my reply to her, I've figured out that by closing the Dropbox app in the 'open apps' drawer, and then reopening the Dropbox app, I can get all updated files to appear with their most current edits. Thx.
- It's NOT sorted out. The files should show the updates without my having to close and reopen the app every time I make an edit. Sometimes I forget, and then I wind up reviewing an old version of the file.
- Hannah
Not to worry, @dluptonmd, I just sent you an email, so we can continue looking into this internally.
Just make sure to get back to me, when you can.
- I just replied to the email. Hope you got it. Thx
- I don't see any replies. Jake did not reply to my last email. Problem still exists. Please have Jake or someone review and follow up. It seems I am unable to open a new ticket per Jake's request because of my membership status. And forwarded email per his instructions will not apparently reply back to dropbox. Thx.
- Jay
As the ticket is with a specialist team, you'd need to reply to their email directly for further assistance on this matter. They'll be able to respond via email with more information.
- I did but got no response. Can someone prompt him or someone else there to respond. Or can you make a new referral to that section/team, and have them review the thread, and respond. The problem persists. This is a very frustrating issue since I use Dropbox 20 hours a week. Thx.
- So far as I can see, there is no way to forward your mail sent to my Gmail to my Hotmail and then reply back all from Hotmail to the original Gmail from you and get that reply to successfully reach you. At least, you have not indicated you have received any replies. You need to reach out to me at my Hotmail address which you have through previous correspondence and which is also the email linked to my Dropbox app. Thx.
- I see no reply from Jake as email 1.6.23 1am refers me to.
- I don't have any emails with any threads. Once I forwarded Gmail to Hotmail and replied back to gmailper instructions, the email disappeared. Please have the agent email me again or respond here in this thread. Thx.
- This is for Jake regarding his Jan 9 email. When I forward your email from Gmail to Hotmail and then reply back, it only goes back to my Gmail. There is no way I can see to reply back to you on the thread from my Hotmail address. There are no prompts, as you suggested. Please follow up.
- Megan
Hi @dluptonmd, have you also responded, and communicated that to the email itself?
Keep in mind, that I don't have a direct line of communication with Jake, in order to inform him about that.
I tried, but haven't heard back. Check the ticket #. Once I forward the original gmail to me from Jake to my Hotmail and then reply per his instructions, it only replies back to me at Gmail. Here's the reply back address if it helps.
