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pedalgirl's avatar
pedalgirl
Explorer | Level 4
5 years ago
Solved

Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1)

I'm not panicking, yet.

 

Turned on Dropbox back up.  Sync'd Downloads, Documents and Desktop to dropbox - then read more about the feature.  

Decided that I did not want to use it, for reasons unnecessary at this time.

 

Opened the App, turned off syncing, but too late - all files up on Dropbox, and ghost/locked folder icons on my Mac.

 

Overnight, auto update to 11.3.1, restarted Mac.  Desktop files do not display on desktop, but can be seen in Finder > Desktop.

 

Now > Dropbox app (121.4.4267) opens Finder window (Big Sur 11.3.1), does not launch the actual App. Therefore I truly cannot turn off the back up, or move my files from Dropbox back to my Mac per https://help.dropbox.com/installs-integrations/sync-uploads/computer-backup > Choose Keep content in folders on this PC/Mac

 

Tried downloading new version of App, but it's trying to download to my Dropbox, which doesn't have enough room. 

 

Help please, anyone?!  

 

thanks a bunch in advance.

desktop
Setting up the apps
  • Hannah's avatar
    Hannah
    5 years ago
    Hey pedalgirl, thanks for reaching out!

    Did you try getting to the Dropbox application's preferences from the Dropbox icon in your menu bar, to turn off the computer backup feature? What did you see?

    Keep me posted!

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  • robhfs's avatar
    robhfs
    Helpful | Level 5
    4 years ago

    same issue here dropbox app opens finder not the actual dropbox app, nothing previously mentioned worked, installed and reinstalled dropbox, sync is working fine, no options under "General". trying to use the dropbox app because the finder search bar doesn't seem to see anything in dropbox, empty search results even when I can see the file in a separate window.

     

  • Inis C.'s avatar
    Inis C.
    Helpful | Level 6
    4 years ago

    Same issue here running Catalina and DB 141.4. Opens DB folder in Finder, but doesn't open app. Now useful option in DB menu / General. Fix it, Dropbox.

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