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rtenny's avatar
rtenny
Explorer | Level 3
2 years ago
Solved

Dropbox app does not start on my windows 10 computer

Dropbox stop syncing my files and I downloaded the normaller installer but that did not start after I double clicked it. I then downloaded the offline installer but that does not start either. I ev...
desktop
Install
windows
  • Jay's avatar
    Jay
    2 years ago

    Hi rtenny, thanks for bringing this to our attention.

     

    Could you try the advanced reinstall of the app again using the steps in this link, just to be certain, since this is the best method of getting the app to run?

    This will help me to assist further!

geo108's avatar
geo108
New member | Level 2
2 years ago

Hello, 

I have followed the instructions for the advanced reinstall, and installed DB using the Offline installer (because the normal installer failed), but I am still stuck. Dropbox 196.4.6900 is attempting to connect (forever) with just a gray icon in the tray. 

 

Any help is appreciated. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey geo108, welcome to our Community! 

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

Are you able to connect to Dropbox using another network connection? If not, feel free to send me a screenshot of the Dropbox icon in the system tray, in order for me to have a visual too. 

 

I'll be waiting for your update!

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