Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

user1900's avatar
user1900
Helpful | Level 5
4 years ago
Solved

Dropbox app icon is spinning but no files appear on my linux desktop after hours of working

Hello, I cannot download any files from my online storage onto a fresh linux installation that meets compatibility criteria. Xubuntu 22.04 with ext4 file system, 64bit. I am using selective syn...
desktop
Download
Linux
  • user1900's avatar
    user1900
    4 years ago

    I wish the messages from the app were more informative.

    Everything syncs now...

     

    A note to the developers: please extend the app so that it shows some progress for the "Syncing..." phase of the process.

    I.e. when an app gets installed on a fresh system, it might take a long time to sync first.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi user1900, I'd be happy to help! 

 

Can you let me know the app's version, and syncing status at the moment? Do you see any errors when trying to download your content? 

 

Let me know, and we'll take it from there!

user1900's avatar
user1900
Helpful | Level 5
4 years ago

1) app version is v161.4.4923

2) sync status: "Syncing..."

3) no errors except for an error which appears when I click on "Launch Dropbox Website" menu. Then the file that's supposed to be generated by the app does not get generated and I cannot be transferred to my account on the web.

  • user1900's avatar
    user1900
    Helpful | Level 5
    4 years ago

    I wish the messages from the app were more informative.

    Everything syncs now...

     

    A note to the developers: please extend the app so that it shows some progress for the "Syncing..." phase of the process.

    I.e. when an app gets installed on a fresh system, it might take a long time to sync first.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey user1900, I am glad to see that everything is back on track for now! 

       

      Your feedback regarding our Dropbox desktop application has been very valuable and I will endeavor to make sure your voice is heard.

       

      Have a lovely weekend ahead,enjoy!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!