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Sanar Sadaqa's avatar
Sanar Sadaqa
Explorer | Level 3
3 years ago
Solved

Dropbox app is not opening after Mac and Dropbox update

i updated dropbox app and updated my mac both to the latest version then after that dropbox app refused to open , i tried deleting it then downloading an older version of the app but it still didn’t ...
desktop
Error Messages
Install
Mac
Setting up the apps
  • Jay's avatar
    Jay
    3 years ago

    Yes, please could you try those steps and let me know how it goes. 

Sanar Sadaqa's avatar
Sanar Sadaqa
Explorer | Level 3
3 years ago

I tried that and it didn't work , the same error message appeared "couldn't start Dropbox"

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

  • Sanar Sadaqa's avatar
    Sanar Sadaqa
    Explorer | Level 3
    3 years ago

    no not really 

  • Sanar Sadaqa's avatar
    Sanar Sadaqa
    Explorer | Level 3
    3 years ago

    should I delete it and reinstall it and perform an advanced reinstallation ?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Yes, please could you try those steps and let me know how it goes. 

  • Sanar Sadaqa's avatar
    Sanar Sadaqa
    Explorer | Level 3
    3 years ago

    the app worked and it went well , thank you.

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