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Mr_and_Mrs_D's avatar
Mr_and_Mrs_D
Helpful | Level 6
2 months ago

Dropbox app is stuck syncing on my Windows device.

Application Affected (Dropbox Desktop) Device (Intel desktop PC) Operating System/Browser (if using the web) (Windows 10) Dropbox App Version (if using the app) (235.4.5905) Question or Issu...
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Mr_and_Mrs_D​, let's jump right into this!

When did you first notice this behavior, and have you tried rebooting your computer and internet router at all? What about quitting and restarting the Dropbox app? 

Can you see which files are indexing according to the Dropbox desktop application? Are there any sync issues showing in the the options under the avatar on the top right?

While we're at it can you also check this article on how to fix syncing issues, to see if any of the suggestions there are helpful?

Let me know more information and we'll take it from there. 

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