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Forum Discussion
Dropbox app on Windows 11 intermittently hangs.
Application Affected Dropbox folder and tray application Device Dell Alienware Aurora R2 Operating System/Browser (if using the web) Windows 11 24H2 and now 25H2 v235.4.5905
Question or Issu...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey InvaderZimâ, thanks for bringing this to our attention.
If you quit the Dropbox desktop application entirely, is your File Explorer still slow when opening folders within the Dropbox folder itself?
You also mentioned that you happen to use a few 3rd party apps that might be monitoring, backing up or syncing your files running on your computer. Can you try to disable them one by one -and especially iCloud- and notice the behavior of Dropbox once you do? Does it improve at all?
Open iCloud Settings (search âiCloudâ in the Start menu)
Open iCloud Photos settings.
Toggle Upload and Store⊠to Off, then select Done.
Select Delete from PC (youâll re-enable Photos later).
Wait until iCloud shows iCloud Photos is Off.
Check if Dropbox folders now load normally.
If you don't mind, you could also try creating a new OS profile on your computer and trying to install and run the Dropbox desktop app there.
Keep us posted!
Hi Megan:
My file explorer is not slow when opening files in the Dropbox folder. The problem is that I cannot even quit Dropbox because the tray icon does not respond to clicks when Dropbox hangs. I have to kill all Dropbox processes with Process Explorer, then restart the Dropbox app with the Start menu.
I have other apps syncing to my computer. I suspect everyone does. Since Dropbox only hangs intermittently, stopping other synchronization processes won't really prove anything as Dropbox might have worked even if running properly. None of the other synchronization processes hang on me -- only Dropbox. And it's only every day or two. It's been up for 36 hours and hasn't hung as of right now.
I do have a local admin, but again, running Dropbox there is not helpful as the problem is very intermittent. I brought it up here hoping that others might have also experienced this Dropbox hang, and to bring it to your attention.
I'll update this thread if I figure anything out. I do think the hangs might be related to using the Dropbox mobile app on my iPhone and I haven't done that today. If I take some photos with it tomorrow and find it hung, that might be a clue.
