Forum Discussion

Sadsyndrome's avatar
Sadsyndrome
Explorer | Level 3
2 years ago

Dropbox app running slow on Samsung S21 Android 13

hello. I am a long time user of basic DB. has been brilliant, easy to use and very quick. Last couple of days it is running like a dog. e.g Click on a folder takes 25secs to display, if at all, or cli...
Android
Dropbox Basic
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Sadsyndrome, do you notice this lag when you take specific actions, or with every single action inside your account?

Sadsyndrome's avatar
Sadsyndrome
Explorer | Level 3
2 years ago
it is literally when clicking on a folder sometimes nothing is returned. The list of the folder eventually appears (I counted 25 seconds) other times I go back click on it again and the listing then appears. I've never had this in all the years I've used it. At the moment it hasn't ever completely stopped working just ad-hoc delay/ hanging. The file contents do seem to be retrieved ok once the folder list is eventually displayed. I haven't really tested the file content retrieval much to be honest, I'm just focusing on getting the folder list details back.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks so much for your info Sadsyndrome!

     

    Would you also mind clarifying the version of the Dropbox app that you're using on your end? 

    • Sadsyndrome's avatar
      Sadsyndrome
      Explorer | Level 3
      2 years ago
      Thank YOU for your time:)

      on my SamsungS21 Android 13/One UI 5.1/Dropbox 370.2.2

      On my ipad (same wifi network) the issue is not apparent that has a really old version of DB (302.2)
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hm, would you mind if I was to send you an email, in order for us to have a closer look into this Sadsyndrome? 

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