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Forum Discussion

Andre F.3's avatar
Andre F.3
Explorer | Level 4
3 years ago

Dropbox app stuck on Connecting Components.

Everytime when dropbox starts the message "connecting components" and it took forever.
desktop
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there, Andre F.3! Let's see what we can do here.

 

Just to confirm, which version of the app is causing this syncing issue? Are you possibly using a beta version denoted xx.3.xxx?

 

Please also let me know which OS and version your computer is running, so that I can suggest accurate troubleshooting steps.

 

Keep me posted!

Andre F.3's avatar
Andre F.3
Explorer | Level 4
3 years ago

Sorry about my poor English


version 183.3.6931

MacOS Ventura 13.5.2 (22G91)

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Andre F.3, thanks for the info. it looks like you’re running the beta version of the Dropbox desktop application.

     

    To install our latest stable version, visit this page and switch ‘Early releases’ to Off. Afterwards, re-download the app from here.

     

    Keep me updated with any progress!

    • jsouthto's avatar
      jsouthto
      New member | Level 2
      3 years ago

      I have the same issue. Cannot open finder. Fileproviderd at max CPU, Dropbox stuck on 'Connecting Components'

      Mac version 184.2.5052 - which says it's the beta

       

       

      Any thoughts?

      • laurell's avatar
        laurell
        Explorer | Level 4
        3 years ago

        First time this happened. I have Dropbox v182.4.6427, Mac OS Ventura 13.5.2. Restarted computer, closed & reopened app. STUCK!

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