Forum Discussion

cristinatercero's avatar
cristinatercero
Explorer | Level 4
3 years ago

Dropbox App won't open in macOS Monterey

I have installed the Dropbox App in my macOS Monterey and it won't open. I have tried everything, from updating all software updates, to uninstalling and reainstalling the app. I have allowed Dropbox...
desktop
Mac
Setting up the apps
galtieroussel36's avatar
galtieroussel36
Explorer | Level 4
2 years ago

Hi Hannah, thank you for your reply. Here's what I get when I go to the security page. the desktop app is only working on one Apple which is running on Catalina. 

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey galtieroussel36, thanks for letting us know more! 

 

As a test, can you try to temporarily disable any antivirus/firewall or security software running on your machine, along with any other 3rd-party apps you may have on your device? 

 

Is it possible that you have any ISP/router settings that could be restricting traffic to the following Dropbox domains?

  • galtieroussel36's avatar
    galtieroussel36
    Explorer | Level 4
    2 years ago

    Hi Megan,

    thank you for your reply and for your help. I have box, Indesign and pcloud drive on my computer, I have tried to quit them and it still does not work. I do not have any firewall or protection on my apples. Dropbox on my catalina apple still works. 

    Thanks so much for any advice you might have. 

    Cristina

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi from me as well, Cristina! Have you also tried an advanced reinstall, by any chance?

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