Forum Discussion

esnyder's avatar
esnyder
New member | Level 2
1 year ago

Dropbox app won't open on Win11 to access my app preferences

I have tried uninstalling and reinstalling numerous times on my laptop (Windows 11). I am trying to access the dropbox app to edit my preferences, but I cannot seem to get it to open. Whenever I try ...
Account Settings
desktop
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey esnyder! Sorry to hear about this issue. 

 

Have you restarted your computer, since this started happening? 

 

If you did, and it didn't help, I’d suggest an advanced reinstall as well (just make sure you’re not on a free Basic plan with more than 3 devices linked).

 

Let me know if that helps at all.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey esnyder - sorry to jump in here, but do you happen to be running any security software on the affected computer?

 

If so, could you temporarily disable them and try again?

 

Otherwise, you can also try creating a new OS profile and install the desktop app there. 

 

In any case, please keep us posted!

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