Forum Discussion

Preston J.'s avatar
Preston J.
Explorer | Level 4
3 years ago

Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
desktop
windows
HXF's avatar
HXF
New member | Level 2
3 years ago

you can try run again!

  • Preston J.'s avatar
    Preston J.
    Explorer | Level 4
    3 years ago

    Re-running to application just opens up the file explorer. I can't get to the main Dropbox App. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Preston J., thanks for reaching out to our Community.

       

      Are you perhaps looking to launch the Dropbox application interface that used to be available, that looked kind of like the website?

       

      Because that was deprecated a while ago. Now, you can only access your Dropbox files through the Dropbox folder in your file explorer.

       

      However, if the Dropbox icon in your system tray does not appear at all, perhaps the app is not really running.

       

      Have you tried reinstalling it, to see if that helps?

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        3 years ago
        Hannah wrote:

        However, if the Dropbox icon in your system tray does not appear at all, perhaps the app is not really running.

        Lately the system tray icon has been disappearing while Dropbox is still running. The only way I've found to bring the icon back is to end task on all the Dropbox processes and then launch the application again. As Preston J. noted above, trying to launch it while the icon is gone and the processes still running simply opens the Dropbox folder, and doesn't restore the icon to the system tray.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!