Forum Discussion

Preston J.'s avatar
Preston J.
Explorer | Level 4
3 years ago

Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
desktop
windows
Uitlander's avatar
Uitlander
Explorer | Level 3
2 years ago

I am also experiencing this problem.

I am also on Windows 10 (build 19045.3448). Whenever I launch the dropbox client it takes me to File Manager.

I have tried:

  •  Uninstalling the dropbox client, rebooting and reinstalling the dropbox client. The dropbox client takes me through the account login process and then exits. It does not appear in the system tray.
  • Using task manager to end the Dropbox client process. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.
  • Using task manager to end the Dropbox Service. Then opening the Dropbox client from the windows menu. The client does not appear in the system tray.

I need to access the client so that I can adjust my sync settings as my HDD is running out of space. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Sorry to see that you're having this issue, Uitlander.

 

Have you tried these steps for a more advanced reinstall of the app, to see if they help?

  • Uitlander's avatar
    Uitlander
    Explorer | Level 3
    2 years ago

    Thank you for your efforts @hannah. I followed the steps you linked to, however they have made no difference. I still have no access to the Dropbox app from the system tray and when I attempt to launch the Dropbox app from the start menu it launches File Explorer.

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