Forum Discussion

Preston J.'s avatar
Preston J.
Explorer | Level 4
3 years ago

Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
desktop
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Uitlander, do you have any antivirus or security software running on your machine? Is this a company-managed device?

Uitlander's avatar
Uitlander
Explorer | Level 3
2 years ago

I have McAfee running, which my employer provides and asks is used on any machine that I might use to handle work files. This is my personal device.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Is it possible to temporarily disable it or whitelist Dropbox on it, to see if that helps?

  • Uitlander's avatar
    Uitlander
    Explorer | Level 3
    2 years ago

    Hannah I have tried disabling it, deleting and then reinstalling Dropbox, and then whitelisting Dropbox. The behaviour remains the same - there is no Dropbox icon in the system tray and when I launch Dropbox from the start menu it opens File Explorer.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Uitlander, sorry to jump in here, but could you send us a screenshot of your system tray so that we can have a visual too?

     

    Do you happen to be running any 3rd party apps that could be causing issues perhaps? Other than the antivirus I mean. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Uitlander wrote:

    ... there is no Dropbox icon in the system tray and when I launch Dropbox from the start menu it opens File Explorer.

    Have you clicked the up arrow ^ in your system tray to check the hidden icons?

     

     

  • Uitlander's avatar
    Uitlander
    Explorer | Level 3
    2 years ago

    This is my system tray

  • Uitlander's avatar
    Uitlander
    Explorer | Level 3
    2 years ago

    Yes. There is no dropbox  icon in the system tray. 

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