Forum Discussion

Preston J.'s avatar
Preston J.
Explorer | Level 4
3 years ago

Dropbox App won't open, the only thing that opens is my Dropbox Folder.

Dropbox app will not open. When I open the app it just opens the file explorer. I have already checked the Taskbar and it's not showing up there. I have also checked the taskbar setting and there is ...
desktop
windows
celio3c's avatar
celio3c
New member | Level 2
2 years ago

i have the same problem, everything was fine until yesterday, today(12/07/2023) only opens if i go to the windows explorer and click on the  dropbox folder and it can't be pinned to the taskbar.

running windows 10 to the last update.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi celio3c, thanks for posting here! 

 

Thanks for reporting this. As a clarification, would you mind letting me know if you're facing issues with the shortcut icon alone, or with the system tray and start menu too?

 

Let me know more!

  • swright4's avatar
    swright4
    New member | Level 2
    1 year ago

    I am also having the same problem.  Started about 8 months ago.  Very frustrating.  First the icon disappeared after a short time and now after reinstalling and trying everything you have listed above, I never get the icon so can't update sync options. 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey swright4 - sorry to hear you're still having issues with this.

       

      Could you clarify your device's OS version and let us know if you've tried the offline installer from this page directly? 

      • Pookeyblow's avatar
        Pookeyblow
        Collaborator | Level 8
        1 year ago

        I have the same issue in macOS.

        Can't open the app. It only opens the folder. Can't right click on files to copy url. No Dropbox options when right clicking Dropbox files.

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